![]() What is a SNAP household or assistance unit? ![]() SNAP Part II - General Eligibility Rules.What is a Photo EBT card and who needs to have one? What if I have concerns about my safety and access to my case information? What are my rights if DTA denies my reasonable accommodation? What if a disability makes it hard for me to apply or comply with DTA rules? How do I get information about my SNAP case online or with my smartphone? How do I get information about my SNAP by phone? What if DTA does not give me SNAP back to the date I applied (“pro-rating”)? Can I get my SNAP case reopened if I am denied for lack of proofs? If I move, how do I report my new address? What if DTA questions my income or my living expenses? What if DTA does not accept the proofs I sent them? Should DTA help me if I am having trouble getting proofs? How do I apply if I live in a group home, substance abuse center or teen program? Can I give someone permission to talk with DTA about my SNAP case? Can I register to vote when I apply for SNAP? What is Bay State CAP for SSI recipients? When am I eligible for expedited (emergency) benefits? About MLRI, Acknowledgements, and Copyright.See Appendix G for links to the DTA's BEACON 5 Online Guide for this section. If you are worried about your limited cell minutes ask for a call back or try to use a landline or the phone of a social service agency line or friend with unlimited minutes. You can ask the worker to look up that information in BEACON if questionable. If you are calling on behalf of a client, be sure you sent DTA a signed client consent in advance. Employment staff to learn about education/training programs.Access to Client Assistance Coordinator for a disability accommodation (see Question 28).Access to Domestic Violence specialists (see Question 32).Local office staff if you want to apply for cash.If you get DTA cash (EAEDC or TAFDC), direct transfer to your assigned case manager’s phone.Other DTA staff you can reach through the DTA Assistance Line Be sure to leave a phone number where DTA can reach you in the next 24-48 hours. If you have an urgent issue and do not have a call back option, you can always go in person to a DTA office or call the DTA Ombuds, see Question 31. If there are long waits on the phone, sometimes DTA allows a “call back” option, meaning a DTA worker will call you back. If you are calling because you need an interview, the DTA worker should do an interview on the spot and not tell you to call back later. Request for replacement SNAP if you lost food you bought with SNAP due to a fire, flooding, or other disaster.Request and track the mailing of an EBT card. ![]() Request a letter showing the amount of SNAP or cash benefits you receive (a "benefit verification letter"). ![]() ![]() Additional services you can get from the DTA Assistance line If you need to have an interview or complete paperwork to keep your benefits, the system should connect you directly to a worker when you call. The date that DTA last received a document from you.When things are due, such as verification requests or a Recertification.The date your benefits are issued and monthly amount.The information provided depends on the status of your case, but generally includes: Through the Assistance Line’s Interactive Voice Response (IVR) system, you can hear information about your case and report certain changes, 24 hours/7 days a week. If you are worried about unauthorized callers trying to get your personal information, ask DTA about a “block” on this service. You have a choice to enter your SSN, EBT card number, or DTA Agency ID (found on all DTA notices), plus your year of birth. To get personal information on your case, you need to enter your identifying information. If you need to reach a worker directly without entering your identifying information (for example to apply for SNAP), press #7 at the start of the menu. Call the DTA Assistance Line at 1-87 to hear automated information about your case or speak with a DTA case worker. ![]()
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